Refund policy

Returns, Replacement & Warranty Policy

No Returns After Sale

All products sold by NIVAPRO are non-returnable and non-refundable once sold, except in cases where you receive an incorrect product.

If you receive a product that does not match your order, you must notify us within 7 days of delivery by emailing nivaprosupport@gmail.com with your order details and supporting photographs/video.

Replacement Under Warranty

All NIVAPRO products are covered by the applicable warranty period mentioned on the product packaging or product listing.

If your product develops a manufacturing defect during the warranty period, it will be repaired or replaced (at our sole discretion) after inspection by our service team.

Replacement or repair is provided only for manufacturing defects and does not extend or renew the original warranty period.

Carry-In Warranty

All NIVAPRO products are covered under a Carry-In Warranty.

This means the customer is responsible for carrying or shipping the product to the nearest authorized NIVAPRO Service Centre for inspection, repair, or replacement.

Customers are responsible for safely packing the product while sending it to the service center. Any transit damage due to inadequate packaging shall not be covered under warranty.

How to Claim Warranty

To initiate a warranty claim, please email us at nivaprosupport@gmail.com with:

  • Order ID or proof of purchase

  • Product details

  • Description of the issue

  • Photos or videos showing the defect (if applicable)

Our support team will guide you through the warranty process and provide the address of the nearest service center, if required.

Products sent without prior approval may not be accepted.

Unboxing Requirement

For any claim regarding a wrong, missing, damaged, or physically defective product received at the time of delivery, an uninterrupted unboxing video is mandatory.

Please start recording before opening the package and ensure the entire unboxing process is clearly visible.

Claims relating to transit damage, missing accessories, or incorrect products may not be accepted without an unboxing video.

Warranty Does Not Cover

The warranty does not cover:

  • Physical, accidental, or liquid damage
  • Damage caused by improper installation or misuse
  • Normal wear and tear
  • Damage due to unauthorized repairs or modifications
  • Products damaged due to voltage fluctuations, improper chargers, or incompatible accessories
  • Cosmetic damage that does not affect product functionality
  • Damage caused during transportation to the service centre due to improper packaging

Items Not Eligible for Return or Refund

The following items are not eligible for return or refund:

  • Products once sold (except incorrect product received)
  • Sale or discounted items
  • Gift cards
  • Customized or special-order products
  • Personal care items and other products where return is restricted for hygiene or safety reasons

Incorrect Product Received

If you receive an incorrect product, please notify us within 7 days of delivery by emailing nivaprosupport@gmail.com.

After verification, we will arrange for replacement of the correct product at no additional cost.

Need Help?

For any questions regarding warranty, replacement, or service support, please contact:

Email: nivaprosupport@gmail.com

Our customer support team will be happy to assist you.